We have compiled a range of questions to assist you in learning more about Wood Wharf Kindergarten. If we have not managed to answer your question, please get in touch and a member of the team will be happy to help you.


How do I register a place for my child at Wood Wharf Kindergarten?

The first thing to do is get in touch to arrange a tour of the nursery. Once you have seen the nursery and are happy to proceed, we will need you to complete the necessary paperwork. There is an administration fee of £150 and an acceptance deposit of £750 to secure your child's place.

How early do I need to put my child’s name down to secure a place at Wood Wharf Kindergarten?

We recommend you register as soon as possible to secure your child’s place. We expect demand for places to be high and numbers are strictly limited.

Can my child visit the nursery before starting?

Of course. We recommend at least a minimum of one settling-in session to ensure a smooth transition into the nursery. During the setting-in sessions, your child will be able to get familiar with the nursery surroundings and meet our staff and other children. If you or we feel that your child needs further settling-in sessions to ensure a smooth transition into the nursery, this will be agreed with both the parents and the nursery.

Can I book a one or two full day sessions a week?

We only accept a minimum of 3 full days which must include a Monday or a Friday.

What if I want to cancel a confirmed place?

Cancelling more than three months prior to starting: We will refund your £750 acceptance deposit if you cancel your child’s place more than three calendar months ahead of your child starting nursery with us. Your £150 admin fee will remain non-refundable.

Cancelling less than three months prior to starting: We ask that you inform us as soon as possible. We will not be able to refund either your £750 acceptance deposit or your £150 admin fee, and you will be liable for any fees over and above the value of the £750 acceptance fees, that are payable during the three months’ notice period.

Serving notice once your child has started at Wood Wharf Kindergarten: We require three months’ notice, which means that your contract with the nursery will not end until three calendar months after the day on which you contact us to cancel your child’s place. You will be responsible for paying the fees during that time. All outstanding fees remaining will need to be paid in full.

What if I wish to change my plan/sessions?

Should you wish to decrease the number of sessions your child attends/ is due to attend, two months’ written notice is required, which must then be confirmed by email by Wood Wharf Kindergarten. This is applicable prior to starting and during your time with us. Should you wish to increase your plan, additional days are based on availability and we cannot guarantee that we’ll be able to offer your request days, as we have to balance our staffing and attendance evenly across the week. We will, of course, do our best to try and accommodate your needs.


When and how are fees paid?

Fees are usually paid by monthly direct debit. We also accept payment by bank transfer, childcare vouchers and cash. We have a card machine on-site to make payments by debit/credit card.

Do you offer funded places for 2, 3 and 4 year olds?

Yes, we offer funded places for eligible 2-year-olds and 3-4 year-olds are eligible for 15 and 30 hours of free childcare.

Do you accept childcare vouchers?

Yes, we are registered with most childcare voucher companies for parents who receive childcare vouchers through work and this amount will be deducted from your monthly invoice.

Is there a sibling discount if you have more than one child attending the nursery?

We offer a discount if you have two or more siblings in nursery at the same time (10%). The discount is applied to the child with fewer sessions, or to the oldest child if they have an equal number of sessions.

Are extracurricular activities included in the fee?

Fees include trips and extracurricular activities e.g. Spanish, Mandarin, MiniYoga, etc.

What is included with the fees?

Fees include all meals, snacks, formula for infants, nappies and trips.

When are invoices issued?

We issue invoices mid-month for the following month.

Can we have refunds for sickness or holidays?

Unfortunately, there can be no refunds for sickness or holidays.

When will we receive information about fee increase?

Fee increases are calculated annually and are based on the previous year’s running costs.

How are fees calculated?

Fees are calculated based on the 51 weeks of the year that Wood Wharf Kindergarten is open, averaged into 12 monthly payments i.e. each invoice is for 4.25 weeks. Monthly payments will include bank and public holidays as well as inset days, which are payable in full in spite of closure, as our monthly staffing costs remain the same.


What are your opening hours and when are you closed?

Wood Wharf Kindergarten is open from 7am - 7pm. We're open from Monday to Friday for 51 weeks per year, excluding bank holidays and inset days. The nursery closes for one week between Christmas and New Year.

How are places allocated?

Places are offered on the basis of the following order of priority:

  1. A child with a sibling already at the nursery
  2. Full time place requests
  3. The date of waiting list registration

Can we do emergency day swaps?

In cases of healthcare or childcare emergencies we can offer up to a maximum of three emergency day swaps per year, subject to availability. An agreed emergency day swap is to be used in the same calendar month as the absence. Bank holidays and nursery closures are exempt.

Can we purchase ad hoc days?

This is subject to availability; you can purchase extra ad hoc days at the standard daily rate. Ad hoc days can be booked a maximum of two weeks before the requested date.

What is your daily rate?

Under 3 years: £120 per standard day 3 years+: £110 per standard day

Can we sway sessions with other families or between siblings?

Unfortunately, we cannot accommodate plan swaps between families or between siblings.